Frequently Asked Questions

Before contacting Customer Service, we recommend reviewing our most Frequently Asked Questions. There are many issues that can be resolved immediately through this infomation.

If you can’t find what you’re looking for, please don’t hesitate to contact customer service.

Corporate FAQ »

Toilets FAQ »

Acrylics FAQ »

Bathware Products 101

Ariance™ Air Systems [PDF 704kb] »

Whirlpools and Baths [PDF 1MB] »


This section provides troubleshooting information for customers who are having trouble with their Mansfield Plumbing products. Most questions can be answered and supported by your local dealer or wholesaler.

B8100 Dual Flush System [PDF 1MB] »

Eco Flush Troubleshooting Guide [PDF 11kb] »

If you are still having trouble and are looking for phone support with your purchase, please use the information below:

For Vitreous China, Plastic Fittings and Parts
Perrysville, Ohio:
Monday – Friday 8:00 a.m. – 5:00 p.m. EST
CALL TOLL FREE 877-850-3060

For Acrylic whirlpools, soaking tubs and air baths
Henderson, Texas:
Monday – Friday 9:00 a.m. – 6:00 p.m. EST
CALL TOLL FREE 800-999-1459