Frequently Asked Questions

Before contacting Customer Service, we recommend reviewing our most Frequently Asked Questions. There are many issues that can be resolved immediately through this information.

If you can’t find what you’re looking for, please don’t hesitate to contact customer service.

Corporate FAQ »

Toilets FAQ »

Bathware FAQ »



This section provides troubleshooting information for customers who are having trouble with their Mansfield Plumbing products. Most questions can be answered and supported by your local dealer or wholesaler.

If you are still having trouble and are looking for phone support with your purchase, please use the information below:

For all Sanitaryware Products, Plastic Fittings and Parts
Ashland, Ohio:
Monday – Friday 8:00 a.m. – 5:00 p.m. EST
CALL TOLL FREE 877-850-3060

For all Bathware Products
Henderson, Texas:
Monday – Friday 9:00 a.m. – 6:00 p.m. EST
CALL TOLL FREE 877-850-3060