This section provides troubleshooting information for customers who are having trouble with their Mansfield Plumbing products. Most questions can be answered and supported by your local dealer or wholesaler.

If you are still having trouble and are looking for phone support with your purchase, please use the information below:

For Vitreous China, Plastic Fittings and Parts
Perrysville, Ohio:
Monday – Friday 8:00 a.m. – 5:00 p.m. EST
CALL TOLL FREE 877-850-3060

For Acrylic whirlpools, soaking tubs and air baths
Henderson, Texas:
Monday – Friday 9:00 a.m. – 6:00 p.m. EST
CALL TOLL FREE 800-999-1459

View Toilets FAQ >
View Acrylics FAQ >

Troubleshooting Docs

  • Sign up and stay informed
  • Representative Portal
  • Read the Mansfield Bathware Blog
  • Dura Flo Manual Flush Valves
  • Restore walk-in tub
  • Cascade Toilet clean and green